Privacy Policy — nerobet

1 Information We Collect

nerobet collects personal information from you in two principal ways: information you provide to us directly, and information we collect automatically when you use the platform. Below is a full breakdown of each category.

Information You Provide Directly

• Registration data: Full name, date of birth, email address, mobile phone number, and the username and password you create when opening a nerobet account.
• Identity verification (KYC) data: A copy of your government-issued photo identification (National ID card, passport, or driving licence), and where required, a selfie or proof-of-address document such as a utility bill or bank statement issued within the past three months.
• Payment information: Your registered bKash, Nagad, Rocket, or Upay mobile number; bank account or card details entered in the cashier. Note that nerobet does not store full card numbers — these are tokenised by our payment processing partners.
• Communications data: The content of any messages you send to our support team via live chat, email (support@nerobet), or any feedback form on the platform.
• Responsible gaming preferences: Any deposit limits, session limits, cooling-off periods, or self-exclusion requests you submit via your account settings.

Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device model, screen resolution, and the referring URL that brought you to nerobet.
• Usage and session data: Pages visited, games played, bet amounts and outcomes, session duration, click patterns, and timestamps of all account activity.
• Cookies and similar tracking data: See Section 4 (Cookies & Tracking Technologies) for a full explanation of cookies used on nerobet.
• Location data: General geographic location derived from your IP address. nerobet does not use GPS-level precise location tracking.

2 How We Use Your Data

nerobet processes your personal data for the following purposes. For each purpose, we have identified the lawful basis on which we rely:

nerobet will never use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent. Where we rely on consent as the lawful basis for processing, you have the right to withdraw that consent at any time by updating your communication preferences in your account settings or by contacting our support team.

Promotional communications, including bonus offers, seasonal promotions aligned with events such as the BPL season, Eid, and Pohela Boishakh, and game-specific announcements, are sent only to players who have opted in to marketing communications. You may opt out of all marketing communications at any time without affecting the operation of your account.

3 Data Sharing & Third Parties

nerobet does not sell, rent, or otherwise commercially transfer your personal data to third parties. However, in order to operate the platform effectively and comply with our legal obligations, we share limited data with the following categories of trusted partners:

• Payment processing partners: bKash, Nagad, Rocket, Upay, and bank payment gateways receive only the minimum data necessary to process a specific transaction (for example, your registered mobile number for a bKash transfer). These partners operate under their own privacy policies and are contractually prohibited from using your data for any purpose other than the specific transaction.
• Identity verification services: Third-party KYC and document verification providers who assist nerobet in confirming the identity of players before withdrawal processing. These providers are bound by strict data processing agreements and may not retain your documents beyond the period necessary for verification.
• Game software providers: Casino game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous session token to facilitate game play. These providers do not receive your full name, payment details, or contact information.
• Analytics and platform monitoring: Anonymised and aggregated usage data may be shared with analytics platforms to help us understand platform performance and improve the user experience. No individually identifiable data is included in such reporting.
• Legal and regulatory authorities: nerobet will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are required to do so by applicable law, lawful request, or court order. We will notify affected users where we are legally permitted to do so.

4 Cookies & Tracking Technologies

nerobet uses cookies and similar technologies to ensure the platform functions correctly, to keep your session active while you are logged in, and to gather anonymised analytics about how players use the site. The following categories of cookies are in use:

nerobet does not use third-party advertising or retargeting cookies. We do not participate in cross-site behavioural advertising networks. Analytics cookies collect only anonymised, aggregated data and cannot be used to identify you as an individual.

Strictly necessary cookies are required for the platform to function and cannot be disabled. All other cookie categories may be managed through your browser settings. Please note that disabling functional cookies may affect your experience on nerobet — for example, your preferred settings may not be saved between sessions.

Most modern browsers allow you to view, block, and delete cookies through their settings menu. Specific instructions for managing cookies in Chrome, Firefox, Safari, and Edge are available in each browser's official help documentation. Blocking all cookies may prevent you from logging into your nerobet account.

5 Data Retention & Storage

nerobet retains your personal data for as long as your account remains active and for a further period thereafter as required by our legal obligations and legitimate business interests. The following retention periods apply:

• Account and registration data: Retained for the lifetime of your active account plus a minimum of five years after account closure, in order to comply with anti-money laundering record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five years from the date of verification or from the date of account closure, whichever is later, in compliance with applicable financial regulation.
• Transaction records: All deposit and withdrawal records are retained for a minimum of seven years from the date of each transaction.
• Betting and gaming history: Your complete betting and gaming history is retained for a minimum of three years from the date of each wager or game session.
• Support communications: Records of customer support interactions are retained for a minimum of two years from the date of each interaction.
• Analytics data: Anonymised, aggregated analytics data may be retained indefinitely as it cannot be used to identify any individual player.
• Marketing preferences: Records of your opt-in and opt-out choices for marketing communications are retained for the duration of your account and for two years after account closure.

All personal data stored by nerobet is held on secured servers with access restricted to authorised personnel only. Data is backed up regularly using encrypted backup procedures. Where data is transferred to or stored by third-party processors, those processors are required to apply equivalent security standards.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised. Deletion is carried out in a manner that prevents any possibility of reconstruction or recovery of the deleted information.

6 Your Privacy Rights

As a nerobet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at support@nerobet with the subject line "Data Rights Request". We will respond within 10 business days of receiving a valid request:

• Right of access: You may request a copy of all personal data we hold about you, including your account details, KYC records, transaction history, and betting history. We will provide this in a commonly used, machine-readable format.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update most of your account details directly from your account settings page.
• Right to erasure: You may request that we delete your personal data. This right is subject to our legal obligations — for example, we are required to retain KYC and transaction records for prescribed periods regardless of any deletion request. We will inform you precisely which data can be deleted and which must be retained, and why.
• Right to restrict processing: In certain circumstances (for example, while we are investigating a disputed data accuracy complaint), you may request that we pause processing of your data without deleting it.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to withdraw consent: Where we process your data on the basis of your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
• Right to object: You may object to processing of your personal data that is carried out on the basis of our legitimate interests, including profiling for responsible gaming monitoring purposes, unless we can demonstrate compelling legitimate grounds that override your interests.

7 Data Security Measures

nerobet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security framework includes the following safeguards:

• SSL/TLS encryption: All data transmitted between your browser and nerobet is encrypted using TLS 1.2 or higher. This protects your login credentials, payment details, and personal information in transit.
• Password hashing: Account passwords are never stored in plain text. They are hashed using a strong one-way cryptographic algorithm, meaning that even nerobet staff cannot retrieve your original password.
• Access controls: Access to systems containing personal data is restricted on a strict need-to-know basis. All staff with access to personal data receive regular data protection training and are subject to confidentiality obligations.
• Intrusion detection and monitoring: Our infrastructure is monitored around the clock for suspicious activity, attempted breaches, and anomalous access patterns. Alerts are reviewed by our security team in real time during peak hours and by automated systems overnight.
• Two-factor authentication: nerobet strongly recommends that all players enable two-factor authentication (2FA) on their accounts. 2FA significantly reduces the risk of unauthorised account access even if your password is compromised.
• Regular security audits: Our platform undergoes periodic technical security assessments to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, nerobet will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach. We will also notify the relevant authorities as required by applicable law.

You also have a role in protecting your own account. Never share your nerobet password with anyone, including support staff (our team will never ask for your password). Use a unique, strong password for your nerobet account and update it regularly. If you suspect your account has been accessed without your authorisation, contact support@nerobet immediately.

8 Changes to This Policy

nerobet reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, and the services we offer. When we make material changes to this policy, we will notify registered players by email to their registered address and by displaying a prominent notice on the platform for a minimum of 14 days before the changes take effect.

Minor or non-material changes (such as clarifications of existing practices or corrections to typographical errors) may be made without prior notice, though the revised effective date will always be updated at the top of this page. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your data.

Your continued use of nerobet after a revised Privacy Policy has taken effect constitutes your acceptance of the updated version. If you do not agree with a material change to this policy, you should close your account before the change takes effect by contacting support@nerobet. This Privacy Policy is written in English, which is the sole governing language. In the event of any conflict arising from a translation or interpretation, the English version prevails.

If you have any questions, concerns, or complaints about this Privacy Policy or about how nerobet handles your personal data, please contact us at support@nerobet. Our English-speaking support team is available 24 hours a day, 7 days a week, and all data-related enquiries are escalated to our dedicated data protection contact within one business day.

For further information about your responsible gaming rights and the tools available to you on nerobet, please visit our Responsible Gaming page. For the full legal framework governing your use of the platform, please review our Terms & Conditions.