Responsible Gaming at nerobet

1 Age Restriction Policy

nerobet is strictly an adult-only platform. All players must be 18 years of age or older to register an account, make a deposit, or place any bet or wager on our platform. This is a non-negotiable requirement and applies equally to players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations in Bangladesh.

During the account registration and identity verification (KYC) process, nerobet requires documentary proof of age and identity. Players who cannot provide satisfactory proof that they are aged 18 or above will not be permitted to open or maintain an account, and any funds deposited by an underage player will be returned in full without interest.

2 Deposit & Spending Limits

One of the most effective ways to manage your gambling activity is to set clear financial limits before you start playing. nerobet gives every player the ability to impose binding limits on their account activity at any time. The following limit types are available:

3 Time-Out & Cooling-Off Periods

A time-out is a short-term account suspension designed for players who want to pause their gambling activity without committing to a longer self-exclusion. Time-outs are ideal if you are feeling stressed, chasing losses, or simply want to step back and reassess.

Available time-out durations on nerobet:

• 24 hours — a quick reset after a difficult session
• 48 hours — a weekend break to refresh your perspective
• 7 days — one week away from the platform entirely
• 30 days — a full month to reflect and recharge

During an active time-out, your account is fully suspended. You cannot log in, deposit, withdraw, or place bets. Pending bets placed before the time-out was activated will be settled normally and any resulting winnings will be credited to your account balance, accessible once the time-out expires.

Time-out periods cannot be shortened or cancelled once activated. If you reach the end of a time-out period and still feel uncertain about returning to gambling, we strongly encourage you to activate a further time-out or consider our self-exclusion program. You can activate a time-out at any time by visiting the Responsible Gaming section of your account settings or by emailing support@nerobet.

4 Self-Exclusion Program

Self-exclusion is a formal commitment to stop gambling on nerobet for an extended period. It is the strongest protective measure available on our platform and is intended for players who recognise that their gambling has become a problem, or who feel they need a long and definitive break.

Self-exclusion options available at nerobet:

• 6 months — minimum self-exclusion period
• 12 months
• 3 years
• 5 years
• Permanent exclusion — irrevocable account closure

When a self-exclusion is activated, the following actions are taken immediately: your account is suspended and you cannot log in; all marketing and promotional communications from nerobet are stopped; your profile is flagged so that our customer support team will not accept a reversal request during the exclusion period; and any remaining balance remains safe in your account, withdrawable by contacting support.

After a time-limited self-exclusion period expires, your account will not automatically reactivate. You must contact support@nerobet and complete a 7-day reflection period before your account can be reopened. This additional step is deliberate — it ensures that returning to gambling is a considered, deliberate decision rather than a reflexive one.

5 Recognising Problem Gambling

Gambling becomes a problem when it stops being entertainment and starts causing financial, emotional, or social harm. Problem gambling can develop gradually, and many people do not recognise the warning signs until significant damage has been done. The following are common indicators that gambling may be having a negative impact on your life:

• Spending more money on gambling than you can comfortably afford to lose
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost
• Lying to family members, friends, or colleagues about how much time or money you spend gambling
• Feeling restless, irritable, or anxious when you are not gambling
• Using gambling as a way to escape stress, depression, boredom, or difficult emotions
• Neglecting work, study, family responsibilities, or social relationships because of gambling
• Borrowing money or selling possessions to fund gambling activity
• Repeatedly making unsuccessful attempts to cut down or stop gambling
• Thinking about gambling constantly, even when you are doing other things
• Experiencing guilt or remorse after a gambling session but returning anyway

If you recognise one or more of these signs in yourself, please use the tools available on nerobet — set a deposit limit, activate a time-out, or request self-exclusion — and consider reaching out to a professional support organisation. You do not need to be at crisis point to ask for help; early intervention is always the most effective approach.

6 Self-Assessment Checklist

Take a moment to reflect honestly on the following questions. If you answer "yes" to two or more of them, we recommend activating one of the responsible gaming tools on your account and considering speaking with a support professional.

7 Getting Help & Support

If you feel that gambling is no longer a source of entertainment and is starting to affect your financial wellbeing, mental health, or personal relationships, please do not hesitate to reach out for help. Support is available at multiple levels — from our own team at nerobet to professional counselling services.

Our customer support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming requests with sensitivity and confidentiality. You can reach us at any time by emailing support@nerobet with the subject line "Responsible Gaming Request". We will respond within one hour during peak hours and within four hours overnight (Bangladesh Standard Time). All responsible gaming requests are treated with complete discretion — your account status and personal details will not be shared with any third party.

When you contact us for responsible gaming support, our team can immediately activate any of the following on your behalf: a deposit limit, a session time limit, a time-out of any duration, or a self-exclusion. You do not need to provide a reason, and no judgement will be made. Protecting your wellbeing is always our first priority.

We also encourage players to speak with trusted family members or friends about their gambling habits, and to seek professional counselling if they feel they need structured support. While nerobet operates in the Bangladesh market and our support team is familiar with local circumstances, professional counselling services provide a level of specialist care that goes beyond what a gaming platform can offer.

8 Our Commitment to Safe Play

Responsible gaming is not a checkbox or a compliance exercise at nerobet — it is a core part of how we operate. We believe that sustainable, enjoyable gambling requires players to be fully informed, fully in control, and fully protected. Every feature on the nerobet platform, from our cricket live betting section and premium slots to our live dealer casino tables, is designed with player safety as a foundational principle.

Our responsible gaming commitments include: maintaining robust age verification to prevent underage access; providing all players with free, instant access to the full suite of protective tools described on this page; training our customer support staff to identify and respond sensitively to signs of problem gambling; monitoring account activity for behavioural patterns that may indicate loss of control, such as rapidly increasing bet sizes, late-night marathon sessions, or frequent deposit-after-loss patterns; and never targeting players who have self-excluded with promotional offers or re-engagement campaigns.

nerobet does not view responsible gaming tools as barriers to revenue. We understand that players who gamble within their means, for entertainment, over a long period of time are the foundation of a healthy platform. Short-term gain from a player in crisis is not something we are willing to pursue. If our monitoring systems flag a player account as showing signs of problem gambling, our team may proactively reach out — not to sell anything, but to check in and offer support.

This Responsible Gaming policy is reviewed and updated regularly. We are committed to adopting new best practices as they emerge and to listening to feedback from our player community about how our tools and policies can be improved. If you have suggestions for how nerobet can better support responsible gambling in Bangladesh, we genuinely welcome your input at support@nerobet.